Displaying items by tag: NICE CXone
Tuesday, 03 December 2024 20:41
Optus and NICE overhaul contact centre operations at Great Southern Bank
Australian telecoms provider Optus has partnered with NICE, a provider of AI customer service automation solutions, to overhaul Great Southern Bank's contact centre operations.
Published in
Business Telecommunications
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Wednesday, 03 July 2024 12:26
Frictionless customer experience is no pipe dream; it's here now, says NICE CXOne
When it comes to customer experience, NICE says "almost" isn't good enough. That's why it's pivoted to make a platform that solidly puts customers at the heart of all it does.
Published in
Business Telecommunications
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Tuesday, 03 May 2022 11:17
Regional Australia Bank implements Nice CXone to upgrade its system
Regional Australia Bank has implemented Nice CXone platform to help streamline its contact centre operations and better support its branches across New South Wales.
Published in
Strategy
Tagged under
Wednesday, 01 September 2021 11:18
NICE CXone digitally transforming GWA’s contact centres for improved customer experiences
Company News: CXone fosters workforce agility for remote teams and deeper operational insights across all digital and voice interactions
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Guest Articles
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WEBINARS & EVENTS
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8 DAYS TO GO - Maximising Cloud Efficiency - How to do more with Less
Date & Time April 23rd, 2025 at 11:00 AM in… -
12 DAYS TO GO - Maximising Cloud Efficiency - How to do more with Less
Date & Time April 23rd, 2025 at 11:00 AM in… -
UiPath to Unveil Latest Agentic Automation Solutions at Agentic AI Summit
UiPath to hold Agentic AI Summit on March 25 to… -
ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC… -
TODAY FREE VIRTUAL EVENT - EXL SERVICE, AI in action Driving the shift to scalable AI
Through a blend of visionary discussions, real-world demos, and expert…
CYBERSECURITY
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Introducing Illumio Insights: AI Cloud Detection and Response
Illumio Insights uses the power of the AI security graph… -
Hertz Australia – Third Party Data Breach Incident
COMPANY NEWS by Kash Sharma, Managing Director, ANZ, BlueVoyant:The recently… -
CyberArk unveils ‘first-of-its-kind’ Machine Identity Security Solution to secure workloads across every environment
CyberArk (NASDAQ: CYBR), the global leader in identity security, today announced… -
The Future of Security Lies in Prevention, Not Reaction
In Australia’s rapidly evolving landscape, artificial intelligence (AI) remains a… -
Check Point Technologies demonstrates Web 3.0 firewall to protect the blockchain
Check Point Technologies released the stateful inspection firewall back in…
PEOPLE MOVES
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Salus Ventures welcomes Defence Industry Veteran Dr Shane Arnott as Senior Advisor
COMPANY NEWS: Salus Ventures, Australia’s largest venture capital fund dedicated… -
Ericsson appoints new Head of Australia and New Zealand
Ericsson has appointed Ludvig Landgren as the new Head of… -
DXC Technology Appoints New GM for Banking & Financial Services, ANZ
DXC Technology has officially appointed Michelle Bendschneider as Industry General Manager,… -
Celonis Launches its First Global Innovation Hub
COMPANY NEWS: Celonis has launched its first innovation hub to… -
Pax8 Names Craig Foster as Chief Financial Officer
Pax8, the leading cloud commerce marketplace, today announced the appointment…
GUEST ARTICLES
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eCommerce Spend Over Rich Media Messaging Channels to Grow by 30% Over Next Two Years
COMPANY NEWS: A new study from Juniper Research, the foremost… -
5 Secrets to Faster Innovation in IT You Can't Avoid to Ignore
GUEST OPINION: Imagine this scenario: Two competing financial institutions decide…
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This is why great content alone won’t get you found on Google
GUEST OPINION: You just dropped what you know is a…
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Amber Technology expands partnership with DPA Microphones in New Zealand
COMPANY NEWS: Amber Technology has announced it is expanding its… -
New WatchGuard Threat Lab Report Discovers 94% Increase in Network Malware as Cybercriminals Exploit Advanced, Encrypted Connections
GUEST RESEARCH: Other key findings show an increase in crypto miner… -
How the maturing of AI Brings Power to the PC
GUEST RESEARCH: The PC has long been one of the… -
Why Limiting Your Hiring to One Country Is Holding Your Business Back
GUEST OPINION: The World Is Your Talent Pool—So Why Are… -
Delving Into Windows CE, Part3: Introducing Team82’s Open-Source Debugger
GUEST RESEARCH: This is part 3 of Team82’s four-part series…
Guest Opinion
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5 Secrets to Faster Innovation in IT You Can't Avoid to Ignore
GUEST OPINION: Imagine this scenario: Two competing financial institutions decide…
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This is why great content alone won’t get you found on Google
GUEST OPINION: You just dropped what you know is a…
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Why Limiting Your Hiring to One Country Is Holding Your Business Back
GUEST OPINION: The World Is Your Talent Pool—So Why Are…
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Data Management – It’s a High-Stakes Game
GUEST OPINION: In today’s digital-first economy, data can be both… -
Browser fingerprinting showdown: Can antidetect tools really beat it?
GUEST OPINION: With the proliferation of internet-enabled technologies, browser fingerprinting… -
How to futureproof manufacturing operations to withstand global uncertainty
GUEST OPINION: Global economic turbulence and shifting political dynamics are… -
Cloud costs and tariffs: exploring on-premises alternatives for greater stability
Public cloud storage is accelerating in popularity due to its… -
How to empower contact centre agents to drive performance
GUEST OPINION: Agent engagement and performance are key drivers of…
ITWIRETV & INTERVIEWS
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Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to… -
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable… -
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about… -
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,… -
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…
RESEARCH & CASE STUDIES
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eCommerce Spend Over Rich Media Messaging Channels to Grow by 30% Over Next Two Years
COMPANY NEWS: A new study from Juniper Research, the foremost…
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New WatchGuard Threat Lab Report Discovers 94% Increase in Network Malware as Cybercriminals Exploit Advanced, Encrypted Connections
GUEST RESEARCH: Other key findings show an increase in crypto miner…
Channel News
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AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch… -
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…
Comments
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Re: iTWire - Can cyber security be a platform for innovation and growth?
Most cybersecurity is making up for weak platforms. We need to address the fundamentals, design platforms that prevent out-of-bounds access[…]
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Re: iTWire - Why Software Developers Need a Security ‘Rewards Program’
For most developers the security/performance trade off is still the hardest one to tackle, even as the cost of processing[…]
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Re: iTWire - The Risc-V architecture that can shape the future of computing
RISC has been overhyped. While it is an interesting low-level processor architecture, what the world needs is high-level system architectures,[…]
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Re: iTWire - Is Linux finally ready to storm the mainstream?
There are two flaws that are widespread in the industry here. The first is that any platform or language should[…]
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Re: iTWire - Transport for NSW and HCLTech expand digital transformation partnership
Ajai Chowdhry, one of the founders and CEO of HCL is married to a cousin of a cousin of mine.[…]
